Self storage is a service that lets you rent a private, lockable unit to store your belongings – on your terms, for as long as you need. You access it yourself, whenever you like, within access hours.

You can reserve online anytime. No need to call or come in first – unless you want to, that is! Once you’ve booked, you can move in the same day.

As long or as short as you like. Our contracts are monthly rolling, so there’s no minimum term and no long-term commitment.

Absolutely. We have customers using units for stock, equipment, documents and trade storage. If you’re not sure what size you need, get in touch and we’ll help.

You must not store (or allow any other person to store) any of the following in the Unit: • food or perishable goods unless securely packed in hard plastic or glass containers so they are protected from and do not attract vermin; • any living creatures; • E-scooters, E-Bikes, E-Skateboards or any battery-powered vehicles of any similar kind; • combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases; • firearms, explosives, weapons or ammunition; • chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances; • any Goods that emit fumes or odours; • any illegal Goods or substances or goods illegally obtained such as, but not limited to, illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks); • goods which are environmentally harmful or that are a risk to the property of any person; • currency, deeds and securities; • Property where the value to you cannot be assessed on a financial basis, including goods purely of sentimental value; and • any goods which are contaminated with food or any other substance which may deteriorate, rot, become mouldy or attract vermin. Please read our Self Storage Agreement for further information.

No, but it helps you make the most of your space. Stack boxes with heavier items at the bottom. Wardrobes, sofas and appliances can be stored as they are – just make sure appliances are clean and dry before storage.

We don’t offer vehicle storage unfortunately.

Stack to the ceiling, leave an aisle down the middle for access, and put the things you’ll need most often near the front. Shelving can make a real difference in larger units.

Sorry, pets aren’t permitted in the facility.

We’re located at 310 Ampress Lane, Ampress Park, Lymington. There’s parking directly in front of the building.

You can access your unit 7 days a week, from 6am to 9pm – including bank holidays.

Everything is app-based. SPACE+ uses the KISS ONElock system, which means you access the building and your unit entirely through your smartphone – no keys, no fobs, no codes. Download the SPACE+ app, sign in, and your phone becomes your key.

Very. The facility is monitored 24 hours a day, 7 days a week, 365 days a year – including intruder alarms, fire alarms and CCTV, all permanently monitored. Access is strictly controlled via encrypted NFC technology, so only registered customers can enter. Nobody can access the facility out of hours.

Yes. All units are indoor and maintained above 15°C year-round to protect your belongings from damp and cold.

Yes – there is parking directly outside the facility.

Yes. The facility has two levels and is served by a goods lift. Please note this is for goods only – not passenger use.

Yes – trolleys are available on site to help you move your belongings in and out.

Yes, we have a customer toilet on site.

Yes – subject to availability we will always try to accommodate you with a unit that is easily accessible. Give us a call and we will do everything we can to help you move your stuff in or out smoothly.

You can nominate additional authorised users through the app. Our staff cannot access your unit except in specific circumstances outlined in our Terms (such as non-payment), and every such access is digitally recorded.

Yes. You can grant temporary access to a third party – such as a removal company – through the app. Please note that any access granted to a third party is at your own risk, and you remain responsible for the unit and its contents.

Everything can be done online. Choose your unit size, pick a move-in date, and complete the check-in process – including payment setup and ID verification. You can be up and running in minutes. Alternatively, give us a call, shoot us a WhatsApp message or schedule a visit and we can guide you through the process.

Identity verification is a legal requirement for self storage. We use a secure online process – it takes around two minutes and can be completed from your phone.

A valid passport or driving licence. The verification is done digitally – you won’t need to bring anything to the facility.

No deposit required. You pay your first month upfront on your move-in date, and every 28 days thereafter.

Yes – schedule a viewing through our website or by WhatsApp. We’re happy to show you around and help you choose the right unit.

Don’t worry – it happens more often than you’d think. Just get in touch and we can easily change your unit. Upsizing or downsizing is straightforward and your billing will be adjusted from your next payment date.

You’ll receive a welcome email before your move-in date with everything you need – including how to download the app, your unit number, and access instructions. Just turn up with your stuff, open the app, and you’re in.

KISS ONElock is a smart NFC lock system built into every unit door. Rather than a physical key, your unit is locked and unlocked using your smartphone. Hold your phone to the lock, tap to open or lock – that’s it. No keys to lose, no codes to remember.

NFC (Near Field Communication) is a short-range wireless technology – the same one that powers contactless payments on your phone or card. You’re probably using it every day already. At SPACE+, it’s what lets your phone communicate with your unit lock.

Yes. The ONElock Access app is required to access the building and your unit. It’s available on iOS and Android. You’ll be prompted to download it as part of the welcome process.

Unfortunately the KISS ONElock system requires a smartphone to function. If you don’t have one, please get in touch and we’ll do our best to find a solution.

Contact us directly – by phone or WhatsApp – and we’ll help resolve it as quickly as possible.

Most modern iOS and Android devices support NFC. You can check whether your phone is compatible at https://www.nfcw.com/nfc-phones-list/

You’re billed every 28 days from your move-in date. Payment is automatically taken from the card you provide, set up during the online check-in process.

We use Stripe as our payment gateway – one of the world’s most trusted and secure payment platforms. We accept all major credit and debit cards including Visa, Mastercard and American Express. Your card details are stored securely by Stripe and your payment is taken automatically every 28 days.

You can upgrade or downsize at any time – just get in touch and we’ll arrange it. Billing will be adjusted from your next payment date.

If you miss a payment, our system automatically suspends your unit access temporarily until your account is brought up to date. As soon as the outstanding balance is paid, you will instantly regain access. Continued non-payment could result in your agreement being terminated in line with our Terms & Conditions. If you’re struggling, please contact us – we’d rather talk it through.

Our Self Storage Agreement requires you to either: accept our enhanced liability protection under StoreProtect; or arrange insurance at your own expense for your stated Maximum Reinstatement Value for the duration of storage. Please refer to our Insurance page for more information.

We must understand the total value of all goods stored with us, even if you arrange insurance elsewhere. It is, therefore, a requirement for all customers to declare a suitable Maximum Replacement Value and to ensure it remains adequate for the storage period. Your Maximum Replacement Value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently: • household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value; • any goods which cannot be purchased new (such as antiques or works of art, for example), where the replacement value shall be the current market value; and • documents, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents. If you opt for StoreProtect: If the Maximum Replacement Value you provide is less than the actual total Replacement Value of all of your property stored at the time of loss or damage, then our liability under StoreProtect will be reduced to reflect the proportion that your Maximum Replacement Value bears to the actual total Replacement Value (“Proportional Reduction”). For example: if the total replacement value of your property is £10,000, but you have declared a Maximum Replacement Value of £5,000, our liability will be reduced by 50%. So, if £3,000 worth of Your Property is lost or damaged, our liability would be £1,500. Please read our Self Storage Agreement and StoreProtect Addendum for further information.

No. Your storage fee covers your unit – no admin fees, access charges or exit fees.

You can cancel anytime with 14 days’ notice. Log in to your account via the link in the footer of our website, go to your subscription, and follow the steps to end your rental. You’ll receive a confirmation by email. As long as you give adequate notice, you will not be charged again.

Just 14 days – no lengthy notice periods.

We don’t offer a pause option.

If a payment is missed, your unit will be overlocked and access suspended until the matter is resolved. We’ll contact you as soon as possible to help sort things out in line with our Terms & Conditions. If you’re struggling, please reach out – we’d always rather talk it through.